FAQ
Straight answers before you start.
Find the details that matter most about wallet rewards, setup, pricing, and how My Stash fits your business.
Getting started
What My Stash is, how customers join, and why there is no app to download.
What is My Stash Rewards?
My Stash Rewards is a wallet-based customer rewards platform for Australian businesses. It lets your customers save a branded pass in Apple Wallet or Google Wallet so rewards, offers, and reminders are easier to access without another app getting in the way, while keeping the experience branded around your business.
How does it work?
Customers scan a QR code or tap a link, save the pass to their phone wallet, and then use that same pass for stamps, points, offers, referrals, memberships, or other reward actions you choose to run. That means the loyalty experience stays native to Apple Wallet or Google Wallet instead of depending on another app download.
Do customers need to download an app?
No. Customers can save the pass directly to Apple Wallet or Google Wallet without downloading a separate app or creating another login.
What reward types can I run?
My Stash Rewards supports stamp cards, points cards, referral cards, membership cards, discount cards, cashback cards, gift or prepaid cards, and campaign cards, so you can choose the reward structure that fits your business model.
Using My Stash
Reward types, wallet updates, branding, sharing, integrations, and what the platform can support.
Why do shorter reward cycles usually work better?
Because the behavioural science points in the same direction: the Goal Gradient Effect shows people speed up when the finish line feels close, the Endowed Progress Effect shows a visible head start increases completion, earlier rewards tend to motivate better than larger delayed ones, and post-reward reset means shorter cycles create more chances to re-engage. In practice, that is why a reward customers can earn sooner usually creates more momentum than a long, hard-to-finish stamp card.
Does My Stash Rewards integrate with POS systems?
Yes, My Stash Rewards can work alongside compatible POS and other business systems, but you do not need a POS integration to get started. Many businesses launch first with a simple browser-based staff workflow for scanning and redemption, then add deeper POS, CRM, ecommerce, or automation connections later if the program needs them.
What kinds of businesses is this suited to?
It suits a wide range of Australian businesses, including hospitality, retail, beauty and wellness, professional services, and trades that want more repeat visits, stronger retention, and easier customer re-engagement.
Can I send push notifications and reminder offers?
Yes. You can send wallet-based updates for offers, reminders, reward progress, announcements, and timely promotions that help bring customers back when it matters. Allowance depends on your plan.
Can the rewards pass match my brand?
Yes. The pass can be branded around your business so the experience feels like your business, not a generic third-party rewards program.
Can customers share it with friends or refer others?
Yes. My Stash Rewards can support sharing and referral-style mechanics, making it easier to turn happy customers into word-of-mouth growth.
Is there a lock-in contract?
No lock-in contract is required for the standard public plans. You can start on the monthly option and speak with us later if you want to move into a yearly arrangement.
Plans, payment, and setup
Pricing, locations, billing, registration, and the steps involved in launching your account.
What does pricing look like?
Public plans are Basic $99, Growth $199, and Advanced $299 AUD per month (with optional three-month and annual billing options). Each plan includes one location, and additional locations start from $59 per month each. All standard plans include a 90-Day Risk-Free Trial and no lock-in contract.
What is the 90-Day Risk-Free Trial?
The primary public offer is a 90-Day Risk-Free Trial when you start a standard plan through the My Stash Rewards portal. You create an account, choose Basic, Growth, or Advanced, and run the program with the trial terms that apply to that signup path. Standard plans have no lock-in.
Do I need technical skills or a developer to get this live?
No. You can manage the setup yourself with guidance, or choose onboarding help if you want My Stash Rewards to help build and configure the card and campaign structure for you.
Can I use it across multiple locations?
Yes. Standard plans include one location, and extra locations can be added from $59 per month each as your business expands.
What is the Advanced Success Launch offer?
The Advanced Success Launch is a limited, application-only offer separate from the public 90-Day Risk-Free Trial. Businesses first apply by email; My Stash Rewards confirms qualification in writing before payment. Accepted businesses prepay three months of Advanced and receive direct support under the promotion terms.
What happens when I start the 90-Day Risk-Free Trial?
You go to the My Stash Rewards portal to create an account. Registration collects your account and business details, then you confirm your plan and payment option. New businesses should use account creation — not login-only — to begin.
What details do I need to enter before I can continue?
Before you can move past Step 1, you need to complete the required fields. The mandatory fields include your first name, email address, and phone number. You will also be asked for business details as part of the account setup.
Do I create my password during signup?
Yes. Step 1 includes creating the password for your My Stash Rewards backend account. That means you are not just requesting information — you are setting up the login you will use to manage your rewards account after registration.
Does clicking a plan lock in my final choice straight away?
No. The button you click on the Pricing page sets the starting path, but it does not lock your final decision. In Step 2, you can confirm or change your plan and payment option before completing registration.
Do I need a payment card to register?
A payment card is typically required to activate your selected payment option under the portal’s billing flow. The public offer is the 90-Day Risk-Free Trial on standard plans. A separate Advanced Success Launch promotion (application-only) has different written terms.
How is Advanced Success Launch different from the public trial?
Only businesses that apply by email, qualify, and are accepted into the Advanced Success Launch promotion in writing before payment receive that promotion’s separate guarantee and launch package. The standard public path remains the 90-Day Risk-Free Trial on Basic, Growth, or Advanced.
Still need a direct answer?
Tell us what your business is trying to achieve and we will help you identify a practical next step.
Talk to usReady to see how My Stash works for your business?
Use Find Your Fit for a guided recommendation or compare the plans when you are ready.
New businesses create an account at the My Stash Rewards portal. Existing users can log in from the same site.